Help

If you can't find your answer in our Help pages, you may choose to e-mail or phone us. We're here to help you!

About Us :

Rock n Goth Shop is the online store devoted to the very best of goth and rock music lifestyle products. We offer the complete range of UK-made, Alchemy 1977 jewellery & accessories, Alchemy Treasury giftware, and Alchemy Gothic T-Shirts, posters, flags etc., all available NOW, with fast delivery, directly from this website. We also stock all of the official, UK-made, AlchemyPOKER metal merchandise, buckles, belts, dog tags, pendants, rings, etc. Look no further for a main stockist of Alchemy 1977 pewter jewellery & giftware, Alchemy Gothic art products or AlchemyPOKER band merchandise - If they are available from Alchemy, WE SELL THEM ALL.

Making a Purchase :

Making a purchase could not be easier.

1: Just browse our Catalogue, and "add to cart" any items that you wish to buy and put them into the shopping basket.

2: After you have finished your selection, view your basket and click on "Checkout".

3: Account activation/sign-in. For added security and ease of use rockngothshop.com use a customer account system. Simply provide us with your address and payment details to create an account or sign in to your existing account. Its simple and quick!

Customer accounts increase online shopping security and make for quicker transactions in the future. We only ask you for required information such as your address.

Payment Options :

We accept PayPal, Google Checkout, American Express, Mastercard, Eurocard, Visa, Maestro & Discover. We do not charge for any item until it is ready to ship.

We currently trade in the currencys listed below :

Franchise Name	Currency	Countrys Served *	Payment Options
Rock n Goth Shop (USA)	USD $	United States of America, Canada	PayPal, Google Checkout, American Express, Visa, Mastercard & Discover
Rock n Goth Shop (UK)	GBP £	Andorra, Australia, Gibraltar, Greece, Greenland, Monaco, Norway, San Marino, Switzerland, United Arab Emirates, United Kingdom, Vatican City State (Holy See)	PayPal, Mastercard, Visa, Maestro & Solo
Rock n Goth Shop (Euro)	EUR €	Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Turkey	PayPal, Mastercard, Visa, Maestro & Solo

Credit Card Security / Signature Digits :
For Visa, Mastercard & Maestro, Security/Signature Digits (also known as ‘CVV2’ in the credit card industry) are the number printed on the back of your credit/debit card on the paper of the signature strip. There are between three and ten digits. We only require the last three.
Credit card companies have introduced this system to provide greater levels of security to protect the customer. The signature digits are separate from the embossed numbers (raised numbers on the front of the card) and from those contained in the magnetic strip (black strip above the signature strip). This means that you must have the physical card to know the signature digits.
Mastercard and Visa will not authorise card payments made via the Internet without them.

If you have an American Express Card, then instead of the above, please enter the four digit security code you will find on the front of the card above the main card number.

PayPal Information :
We also accept payment via the secure PayPal payment system. Simply select the PayPal option in the checkout and follow the instructions provided.

Google Checkout Information :
Where possible we also accept payment via the secure Google Checkout system. Simply select the Google option in the checkout and follow the instructions provided.

Stock Availability :

We stock and sell every available Alchemy 1977 & AlchemyPOKER product. Some items may become unavailable due to demand or from being discontinued. We opperate a simple traffic light system to help you know the availablity of a product.

GREEN: Available - There are no availability concerns when ordering this product. Usually despatch within 1-2 weeks.

AMBER: Limited Availability - We have a limited number of this product available (more should be available soon). Usually despatch within 2-4 weeks.

RED: Currently out of stock. PRODUCT MAY STILL BE ORDERED. It remains a part of our catalogue as we intend to restock this product. Delivery times for products marked red are likely to be longer. Usually despatch within 3-6 weeks.

Order Cancellation :

Under the UK Distance Selling Regulations 2000, consumers buying over the Internet, via mail order or by telephone have the right to change their mind and cancel the Sales Contract within 7 working days from delivery of their order. This legislation, also known as a cooling off period, gives the consumer the right to cancel the Sales Contact made at the time of purchase and such comfort that should they receive an item they do not like or require any longer, they may return the item to the retailer.

Product Guarantee :

All of our products come with our 30 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not effect your Statutory Rights.

Delivery Schedule :

Rock-n-Goth Shop opperates a fast order system and aims to have your order with you asap. Usually orders will be with you within 7-14 business days. However in the event that an order can not be processed immediately, postal delays and other such instances, please allow up to 28 days for delivery.

Changing / Ammending an Order :

Until we process your order you can make any changes yourself by using the "My Account" section of our site. If you need to make changes after we have begun processing/picking of your order please contact us by email or telephone.

* Please note: This feature is not available for orders placed using a third-party payment provider.

Privacy Policy :

Rock n Goth Shop does not disclose buyers information to third parties, except where nessercery in order to provide products and/or services. Cookies are used on this shopping site to keep track of the contents of your shopping basket and other session-related information. Any credit card information that is stored on our servers is encryted.